Have questions? We’ve got answers.
Our Frequently Asked Questions section is here to help you find quick, clear information about our services, policies, and what to expect. Whether you're curious about scheduling, payment options, or general procedures, this page covers the most common inquiries we receive. If you don’t see your question listed, feel free to contact us—we’re always happy to help!
General Pet Care faq's
Q: How often should I bring my pet in for a checkup?
A: Most pets should have a wellness exam once a year. Puppies, kittens, and senior pets may require more frequent visits to monitor their health and development.
Q: What vaccines does my pet need and how often?
A: Core vaccines vary by species. Dogs typically need rabies, distemper, parvovirus, and bordetella. Cats generally need rabies and FVRCP. Boosters are given yearly or every three years, depending on the vaccine. We’ll create a custom vaccination plan for your pet.
Q: How do I know if my pet is sick?
A: Common signs include changes in appetite, energy levels, behavior, vomiting, diarrhea, coughing, limping, or changes in bathroom habits. If you notice anything unusual, it’s best to schedule a visit.
Q: Should I spay or neuter my pet? When is the best time?
A: Yes, spaying or neutering prevents unwanted litters and reduces the risk of certain health issues and behaviors. The best time is typically between 6 to 12 months of age, but it may vary by breed and species.
Q: How can I prevent fleas, ticks, and heartworms?
A: Use year-round preventative medications recommended by your veterinarian. These come in chewables, topicals, or collars and protect against harmful parasites.
Q: How much exercise does my pet need?
A: Dogs typically need 30 minutes to 2 hours daily, depending on breed and age. Cats benefit from 15–30 minutes of interactive play. Regular activity helps maintain a healthy weight and reduces behavioral problems.
Q: How do I brush my pet’s teeth or take care of their dental health?
A: Use a pet-safe toothbrush and toothpaste a few times per week. Dental chews, water additives, and professional cleanings also help. Regular dental care prevents disease and pain.
Q: Are there any human foods that are toxic to pets?
A: Yes. Common toxic foods include chocolate, grapes, raisins, onions, garlic, xylitol (found in sugar-free gum), alcohol, and caffeine. Always check with your vet before offering human food.
Q: How can I help my pet maintain a healthy weight?
A: Feed a balanced diet in proper portions, limit treats, and provide daily exercise. Your vet can recommend a weight management plan if needed.
Dog-Specific FAQs
Q: When should I start training my puppy?
A: Training should begin as early as 8 weeks old. Start with basic commands, crate training, and socialization. Puppy classes are a great way to reinforce skills and good behavior.
Q: What are the signs of anxiety or behavioral issues in dogs?
A: Common signs include excessive barking, pacing, destructive behavior, accidents in the house, or withdrawal. These can often be managed with behavior training and support from your vet.
Q: Why does my dog scratch or lick excessively?
A: It could be allergies, dry skin, parasites, or an infection. If the behavior is frequent or causes redness, sores, or hair loss, schedule an exam.
Cat-Specific FAQs
Q: Why is my cat not using the litter box?
A: This could be due to medical issues, stress, dirty litter boxes, or changes in routine. A vet exam can help rule out any health concerns.
Q: How can I keep my indoor cat entertained?
A: Offer scratching posts, cat trees, toys, and window perches. Regular interactive playtime helps prevent boredom and behavioral problems.
Q: Why does my cat vomit hairballs?
A: Hairballs are common, especially in long-haired cats. Regular brushing and a hairball-control diet can help reduce frequency.
Clinic and Appointment-Related FAQs
Q: Do I need to schedule an appointment, or do you take walk-ins?
A: We operate by appointment only. To schedule, please call 614-491-5632.
Q: What should I bring to my pet’s first visit?
A: Please bring any medical records, a list of current medications, and a stool sample if requested. Keeping your pet leashed or in a carrier is also important for safety.
Q: Do you offer emergency services?
A: No, we refer emergencies to local 24/7 hospitals such as MedVet, Ohio State, VEG, and COVE.
Q: What payment options do you accept? Do you offer payment plans or accept pet insurance?
A: We do not offer payment plans. Full payment is required at the time of service. We accept major credit cards, checks, and cash. Upon request, we’re happy to provide documentation to assist with insurance claims.
Medications & Procedures FAQs
Q: How do I give my pet medication?
A: Medications come in different forms—pills, liquids, chews, or topicals. We’ll demonstrate the easiest way to administer it for your pet.
Q: What are the risks of anesthesia for my pet?
A: Anesthesia is generally very safe, especially with modern monitoring. We’ll discuss the option that’s most suitable for your pet’s needs.
Q: Are microchips safe for pets?
A: Yes. Microchipping is a safe and effective way to identify your pet if they’re lost. It’s a quick, painless procedure done in-clinic.
Q: What should I expect after my pet is vaccinated or has surgery?
A: Mild soreness or fatigue is normal for a day or two. We’ll give you clear aftercare instructions and let you know what signs to watch for.
